Before commencing employment all care staff undertake a formal induction training as specified in the staff induction Training Record which is designed to meet the service needs of users, and supported by refresher training at regular intervals.

Care staff must personally sign a Confidentiality Agreement requiring each member of staff to keep strictly private and confidential any information relating to service users, employees and the business of the Company.

All staff undergo an enhanced police check under the Protection of Vulnerable Groups Scheme to ensure the safety and well-being of our service users.